3759490 - A proactive case has been created in response to a monitoring alert.

What is a Proactive Case?

A proactive case is a case that is initiated by SAP in response to alerts that exceed predefined monitoring thresholds within the SAP Sales Cloud and Service Cloud Version 2 environment. These alerts are documented and investigated to identify underlying causes and potential impacts. SAP conducts a detailed analysis and provides recommendations and corrective actions to maintain system stability, performance, and compliance. 

Why was a proactive case created by SAP on your behalf?

A proactive case has been initiated in response to an alert triggered on our monitoring systems. Our investigation indicates that further action may be required to address potential risks and ensure continued system stability.

SAP Sales Cloud and Service Cloud Version 2

How to proceed

We recommend reviewing the details outlined in the case, along with the suggestions provided in the knowledge articles attached to the case. If applicable, please proceed with the recommended configuration changes to help mitigate potential risks and maintain optimal system performance.

SAP CNS, CNS, proactive case, monitoring, monitoring alert  , KBA , CEC-CRM-AFL , Autoflow for SAP Sales/Service Cloud , How To

SAP Sales Cloud and SAP Service Cloud Version 2 1.0