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SAP Knowledge Base Article - PublicSymptom
Time Sheet Approval Center is loading with error appearing for few users in spite of having the correct permissions
"Sorry, an error has occurred. Please try again later"
Environment
SAP SuccessFactors Time Tracking
Cause
As per Engineering confirmation:
Time Sheet Approval Center API has a built-in limitation that only allows absence quantities up to 999 hours or 999 days. When an employee has a legitimate long-term absence (like extended medical leave requiring 1,000+ days), the system cannot display it because the field was configured to support only 3-digit numbers.
Resolution
The fix of this issue is ready and planned to be deployed with 2605p8, on Jun 9 for Preview and Jun 11 for Production.
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For more information about updates from subscribed KBAs, you can refer to the KB Article 2171560 - How to be notified of new or updated SAP Notes or KBAs.
See Also
- SAP Help Portal - SAP SuccessFactors Product Release & Road Map Information
- SAP Help Portal - SAP SuccessFactors Patches Knowledge Base
- KBA 2171560 - How to be notified of new or updated SAP Notes or KBAs
- KBA 3524053 - Maximum allowed number of time sheet users within Time Sheet Approval Center
Keywords
KBA , LOD-SF-TTR-TMS , Time Sheet , Known Error
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