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SAP Knowledge Base Article - PreviewSymptom
- Users request assistance in recovering the history of emails sent to a contact after the contact has been deleted from the database.
- Personalized links (e.g., unsubscribe links or online versions of emails) associated with the deleted contact may return a 404 error after the deletion process is completed.
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Environment
- SAP Engagement Cloud - Enterprise Edition
- SAP Engagement Cloud - Emarsys Edition
Product
SAP Emarsys 1.0
Keywords
delete contact, contact removal, erase contact, contact management, email deletion, email retrieval, GDPR compliance, data privacy, personal data removal, data deletion, data management, data protection, contact history, email retention, privacy policy , KBA , CEC-EMA-CON , Contacts , How To
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