3759755 - Error "An error occurred while saving the recurring information for benefit integration record." when creating Benefit Enrollment - Employee Central

When creating an enrollment, regardless if done via UI, import, or tracker jobs, the following error message shows: "An error occurred while saving the recurring information for benefit integration record. Please check your input and try again or contact support for assistance."

SuccessFactors Employee Central: Global Benefits

1. Go to the relevant benefit and try to enroll into an available benefit. 
2. Populate all relevant fields and save;
3. The following message will show: "An error occurred while saving the recurring information for benefit integration record. Please check your input and try again or contact support for assistance."

Note: If the enrollment is being created via Import or Tracker Job, the failure may be associated with the error key instead of the full message: BENEFITS_REC_INFO_INTG_SAVE_FAILED

There is already a "Recurring Information for Benefit Integration" record for this employee, with this category and pay component causing data issue.

Common possibilities are:

• The employee already has a record created for the same enrollment/pay component/category and period:  In this case, the system find conflicting data and does not allow the record creation. 
• The employee has an inactive record for the pay component/category: Normally the inconsistency is with the pay component date that is conflicting with the new record.
  Note: In case the record is Inactive, you need to set the "Include Inactive Records" field to "Yes" when searching it either via manage Data or via MDF Export. 

The Recurring Information for Benefit Integration record needs to be either deleted, if it is incorrect, or adjusted if it is not related to the same enrollment/period.

Check the recommendations and tips below:

Check the Benefit Enrollment and Relevant Records:

When applicable, Benefit Enrollments generate One-Time Information for Benefit Integration and/or Recurring Information for Benefit Integration, which need to be adjusted accordingly. 

• If the Benefit Enrollment Record is correct:
  • Review the dates/ status and adjust both the benefit enrollment and the recurring info record with the correct information. 
• If the Benefit Enrollment is incorrect:
  • Delete both the benefit enrollment record and the recurring info record
• Note: It's possible the benefit enrollment record is correct while the Recurring Info record is incorrect: in such cases, evaluate and adjust or delete as needed.

Proceed with the New Enrolment:

• If the enrollment has a past effective date, it should be done via import (2722328). 

Review relevant records after:

After proceeding with the correct enrollment creation, you will need to review the Recurring Deduction records to check if they were corrected, if applicable. If they were not updated/ corrected, make the adjustment via UI or import as well (Importing a Recurring Deduction).

If you are not able to find the Recurring Information for the Benefit Integration record via UI, export the object as follows:

1. Go to Import and Export Data;
2. Select "Export Data",
3. Set "Generic Object" as "Recurring Information for Benefit Integration"
4. Set "Include Inactive Records" as "Yes" and Export. 
5. Download the job result and save as Back up.

After opening the job result, on the "Recurring Information for Benefit Integration.csv" file, filter by the worker ID and benefit. 

"An error occurred while saving the recurring information for benefit integration record. Please check your input and try again or contact support for assistance.", BENEFITS_REC_INFO_INTG_SAVE_FAILED, Recurring Information for Benefit Integration, benefit enrolment, benefit enrollment, not able to save, import , KBA , LOD-SF-EC-GBF , Global Benefits , Problem