SAP Knowledge Base Article - Preview

3759899 - CockpitNG Backoffice Initialization Failure Due to UnsupportedZipEntryException During Widget Definition Loading

Symptom

During Backoffice startup, the following error is observed in the application logs immediately after Tomcat initialization:

SEVERE: Servlet.service() for servlet [zkLoader] in context with path [/backoffice] threw exception
com.hybris.cockpitng.util.zip.UnsupportedZipEntryException:
ZipEntry with name: 'cockpitng/widgets/actions/salesunitcreateaction/definition.xml' is not supported

Additional symptoms that may occur afterwards include:

  • Backoffice UI fails to initialize correctly
  • Missing or null widget instances (widgetInstance = null)
  • Errors while switching views or performing reference searches
  • Widget definition loading failures
  • Unexpected UI exceptions during Backoffice navigation

 


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Product

SAP Commerce Cloud all versions

Keywords

backoffice widget blank, reference search blank popup, cockpitng, unsupportedzipentryexception, modulejardefinitionloader, unable to load widget definition , KBA , CEC-SCC-CDM-BO-FRW , Framework , Problem

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