3759918 - Custom fields not available in case quick filters

Cannot add custom fields to quick filters in Cases adaptation.

SAP Service Cloud Version 2

1. Go to Cases.
2. Open adaptation mode.
3. Select the edit (pencil) icon near Quick Filter.
4. Attempt to add a custom field to the quick filters list.

By design, only standard fields are available for selection in quick filters; custom fields cannot be added.

1. Use quick filters only with standard fields.
2. To filter by custom fields (including user-based custom fields), use Advanced Filter on the list.
3. Add the relevant custom field in Advanced Filter and apply the filter as needed.

• Refer to: Customize quick filters

quick filter, custom field, kpi, adaptation mode, cases list, advanced filter, service cloud v2, user-based filter, standard fields, filter limitation, list filtering, case management, ui adaptation , KBA , CEC-CRM-CAS , Case Management for SAP Sales/Service Cloud , Problem