SAP Knowledge Base Article - Preview

3759939 - Mobile wallet QR code generation issue due to duplicate contacts with non-unique email addresses

Symptom

  • Error message "We could not resolve the contact email for test URL generation. Please check if the contact exists" is shown when trying to generate a Mobile Wallet test mail using "email" as "Code value".
  • The error occurs because multiple contacts exist in the contact database with the same email address.
  • Testing with a unique email address works correctly.

 “Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.“ 


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Environment

  • SAP Engagement Cloud - Enterprise Edition
  • SAP Engagement Cloud - Emarsys Edition

Product

SAP Emarsys 1.0

Keywords

mobile wallet, test mail, send test, QR code generation, duplicate email, duplicate contacts, non-unique email, unique identifier, contact id, personalization, wallet campaign , KBA , CEC-EMA-MOB , Mobile , Problem

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