SAP Knowledge Base Article - Public

3760088 - updateFromExternalHrisONB service returns COE0019 error - Onboarding

Symptom

  • updateFromExternalHrisONB to mark an onboardee as HIRED fails.
  • HTTP 500 error is returned with code COE_GENERAL_SERVER_FAILURE.
  • HTTP 500 - Error code: COE_GENERAL_SERVER_FAILURE - Message: [COE0019] Error while updating the hiring Info for onbStableId: 
  • The ONB2Process record is in status OPEN with onboardingHireStatus = READY_TO_HIRE before the call.

Environment

  • SAP SuccessFactors Onboarding

Reproducing the Issue

  1. Prepare an onboardee whose ONB2Process record is OPEN with onboardingHireStatus = READY_TO_HIRE.
  2. Call the OData v2 service updateFromExternalHrisONB to set the onboardee to HIRED.
  3. Observe the service response: HTTP 500 with COE_GENERAL_SERVER_FAILURE and [COE0019] Error while updating the hiring Info for onbStableId:.

Cause

Original Start Date is a required field and cannot be blank.

Resolution

  1. Ensure the field Original Start Date in employment info is populated with a value during new hire data review step.
  2. Re-run the updateFromExternalHrisONB service to complete the hire update.

See Also

Keywords

updateFromExternalHrisONB, COE0019, COE_GENERAL_SERVER_FAILURE, HTTP 500, onboarding 2.0, hire integration, READY_TO_HIRE, ONB2Process, Original Start Date, required field, ECT_service_layer_REQUIRED_FIELD_EMPTY, NHDR, new hire data review, HIRED status, OData v2 service, originalStartDate, setHiringNotCompletedAndSourceOfRecordUsingSL  , KBA , LOD-SF-OBX-ATS , ATS Integration , Problem

Product

SAP SuccessFactors Onboarding 2605