SAP Knowledge Base Article - Preview

3760088 - updateFromExternalHrisONB service returns COE0019 error - Onboarding

Symptom

  • updateFromExternalHrisONB to mark an onboardee as HIRED fails.
  • HTTP 500 error is returned with code COE_GENERAL_SERVER_FAILURE.
  • HTTP 500 - Error code: COE_GENERAL_SERVER_FAILURE - Message: [COE0019] Error while updating the hiring Info for onbStableId: 
  • The ONB2Process record is in status OPEN with onboardingHireStatus = READY_TO_HIRE before the call.


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Environment

  • SAP SuccessFactors Onboarding

Product

SAP SuccessFactors Onboarding 2605

Keywords

updateFromExternalHrisONB, COE0019, COE_GENERAL_SERVER_FAILURE, HTTP 500, onboarding 2.0, hire integration, READY_TO_HIRE, ONB2Process, Original Start Date, required field, ECT_service_layer_REQUIRED_FIELD_EMPTY, NHDR, new hire data review, HIRED status, OData v2 service, originalStartDate, setHiringNotCompletedAndSourceOfRecordUsingSL  , KBA , LOD-SF-OBX-ATS , ATS Integration , Problem

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