SAP Knowledge Base Article - Public

3760162 - While Creating a New Opportunity, the Sales Organization is not Determined as Expected

Symptom

When creating New Opportunity, the sales organization determine is different from the sales organization's 1st record within the Account's Sales Data tab.

Environment

  • SAP Sales Cloud and SAP Service Cloud Version 2.
  • SAP Sales Cloud Version 2.
  • SAP Service Cloud Version 2. 

Reproducing the Issue

  1. Go to the System Settings.
  2. Go to All Settings tab.
  3. Search for the Opportunities and open the Party Schema.
  4. Select the party Sales Organizational and click on Show Determination Steps.
  5. Here an active determination step is From Account Sales Data.
  6. Now go to Account view.
  7. Search for account LMN (where LMN represent the Account Name).
  8. Go to the Sales Data tab.
  9. Here the 1st row is with Sales Organization PQR1 (where PQR1 represent the Sales Organization Name) and there is another row with Sales Organization PQR2 (where PQR2 represent another Sales Organization Name which can be any row other than 1st row).
  10. Go to the Guided Selling view.
  11. Click on the + button to create New Opportunity and select account as LMN.
  12. You will see the Sales Organization Name determine is PQR2.

Cause

If an account has multiple sales data arbitrarily one entry is used. There is only a sorting by salesOrganizationId (which is not available in UI, but can be seen using F12 Development tool), to ensure that each call returns the same entry. There is no sorting by Sales Organization Name/ID (which you can see in UI). 

Since salesOrganizationId value of PQR2 is in ascending order before salesOrganizationId value of PQR1, as a result PQR2 was determine from account's sales data while creating an opportunity.

Resolution

This is an expected system behavior.

Keywords

New Opportunity, Sales Data , Account , Ascending Order , Row 1, salesOrganizationId , Sorting , Party Schema , Guided Selling, From Account Sales Data, Sales Organization Name , KBA , CEC-CRM-GS , Guided Selling/Opportunity for SAP Sales/Service Cloud , CEC-CRM-PAP , Party Processing for SAP Sales/Service Cloud , Problem

Product

SAP Sales Cloud and SAP Service Cloud Version 2 all versions