3760216 - Discrepancy in anonymous contact counts between contact segmentation and mobile segmentation in SAP Emarsys

• Discrepancy in anonymous contact counts between two segmentations.
• Contact segmentation using an anonymous contact identifier returns a large volume of contacts.
• Mobile segmentation targeting anonymous app users returns a notably smaller subset of those contacts. 
• No error messages or error codes are displayed.

mobile engage, anonymous contacts, contact segmentation, mobile segmentation, count discrepancy, audience size mismatch, anonymous contact identifier, hardwareid, push token, fcm, apns, device lifecycle, active devices, segmentation counts , KBA , CEC-EMA-CON , Contacts , Problem