SAP Knowledge Base Article - Public

3760296 - Joule not completing requests as expected - SAP SuccessFactors Employee Central

Symptom

The customer reported that Joule intermittently remains loading or becomes unresponsive, requiring users to start a new conversation to complete their requests.

Environment

  • SAP SuccessFactors Employee Central
  • SAP SuccessFactors HCM Suite

Reproducing the Issue

  1. Open Joule;
  2. Request to create a new position (as an example);
  3. Select one of the available options already configured;
  4. Observe that Joule stops responding or remains loading indefinitely.  

Resolution

The fix for this issue is planned to be deployed with the patch 2606a. For patch timelines, please review SAP SuccessFactors Patches Knowledge Base

See Also

Keywords

SAP SuccessFactors, Joule, SF, navigational, navigation configuration, LLM response, use case is not working, create request, loading, joule keeps loading, joule not responding, create position, position, INC26425834, 2606a patch.  , KBA , LOD-SF-EC-ADM , Admin Tools (EC Core only) , Known Error

Product

SAP SuccessFactors Employee Central all versions ; SAP SuccessFactors HCM Suite all versions