3760967 - System Does Not Detect Rehire Match After Cancelling and Restarting Onboarding Process - Onboarding

• While initiating onboarding for a former employee:
  • System initially detects a rehire match
• However:
  • User selects “Proceed as New Hire”
• After cancelling and restarting onboarding:
  • System no longer identifies the existing inactive profile
  • Onboarding proceeds as a New Hire instead of Rehire

SAP SuccessFactors Onboarding

• Initiate onboarding for a candidate who has an existing inactive user profile (former employee).
• System identifies a potential rehire match.
• Select “Proceed as New Hire”.
• Cancel the onboarding process.
• Repeat the onboarding initiation for the same candidate multiple times, with variations such as cancellation and restart.
• Observe that in subsequent attempts, the system may not consistently identify the existing inactive profile.
• Onboarding proceeds as a New Hire without triggering rehire verification.

• Multiple onboarding attempts (including cancellations and restarts) on the same candidate may lead to:
  • Multiple onboarding process records being created
  • Mixed hire types (e.g., New Hire and Rehire) across processes
• This can impact the system’s ability to consistently:
  • Identify the inactive user profile
  • Trigger the Rehire Verification step
• As a result, the system may treat the candidate as a new hire instead of detecting a rehire match

To ensure correct rehire processing:

1. Cancel Active Onboarding Process

• • Cancel any ongoing onboarding process created as New Hire

2. Clean Up Existing Data

• • Perform Master Data Purge for the inactive external user
  • This removes:
    • Cancelled onboarding processes
    • Associated candidate data causing inconsistency

3. Re-initiate Onboarding

• • Start onboarding again using:
    • Candidate details matching the previous (inactive) profile

4. Verify Rehire Detection

• • Ensure system triggers:
    • Rehire Verification step
  • Select appropriate hire type:
    • Rehire with New Employment or Rehire with Old Employment

Additional Information

• Repeated cancellations and mixed hire-type selections may lead to inconsistent system behavior
• Data cleanup ensures accurate rehire detection

• refer to: 3141240 - How to change the status of the user from active external suite (e) to inactive external suite (d) - Onboarding
• refer to: 3023687 - How to perform Inactive User Purge - Onboarding
• refer to: 3052056 - How to delete or permanent purge an inactive onboardee user - Onboarding
• refer to: DRTM Master Data purge

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