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3761048 - Sync Stuck in Pending State – Stale ServiceNow External ID on Factsheet

Symptom

The ServiceNow integration sync is stuck in a Pending state and does not complete successfully.

You may notice one or more of the following:

  • A factsheet that was previously linked to a ServiceNow record still shows a ServiceNow External ID even though the corresponding record has since been deleted in ServiceNow.
  • The connector cannot find a matching record in ServiceNow and fails to resolve the link.
  • Re-triggering the sync does not resolve the Pending state.


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Environment

SAP LeanIX – ServiceNow Integration

Keywords

servicenow, servicenow integration, servicenow connector, external id, servicenowexternalid, sync pending, sync stuck, stale id, factsheet, graphql, graphiql, cmdb, clear externalid , KBA , LIX-INT-SERVICENOW , LeanIX Integration servicenow , Known Error

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