SAP Knowledge Base Article - Public

3761070 - Issue Saving Comments in Performance Forms When Character Counter Shows "NaN Characters Left"

Symptom

Users are unable to save comments in Performance Forms.

The character counter displayed for the comment field shows "NaN Characters Left" instead of the remaining character count.

Environment

  • SAP SuccessFactors Performance Management
  • SAP SuccessFactors Goals Management

Reproducing the Issue

  1. Login to Instance 
  2. Navigate to Performance 
  3. Launch the form 
  4. Enter the comments

Cause

This is Known Issue

Resolution

Engineering has developed a fix for this issue and will be released via patch on June 16 for Preview and June 18 for Production. 

For release timelines, please review SAP SuccessFactors Product Release & Road Map Information.

See Also

Keywords

Performance Management, PMGM, Performance Form, Performance Review Form, PM Form, Comments, Save Comments, Unable to Save Comments, Comments Not Saved, Comment Field, Section Comments, Overall Comments, Comment Retention, Comments Disappear, Character Counter, Character Count, NaN Characters Left, NaN Error, Character Limit, Comment Validation, Text Area, Form Save Issue, UI Issue, Talent Form, SAP SuccessFactors, Comment Save Failure, Form Comments, Performance Forms, Comment Entry Issue, Comment, PTCH-50357 ,KI1H2026 , KBA , LOD-SF-PM-FF , Form Features, RTE, Spell Check, Legal Scan, Print , Known Error

Product

SAP SuccessFactors Performance & Goals 2605