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3761289 - When trying to purchase Joule Base the error code appears - "VAL_0028"

Symptom

  • An error occurs when trying to buy additional licenses.
  • Error message: “The referenced contract item is outdated. Please remove the item from your cart, go back to SAP for Me and add it again. Error code: VAL_0028"

                             "Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental." 


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Environment

Joule

Product

Joule all versions

Keywords

VAL_0028, referenced contract item is outdated, license purchase error, additional licenses, SAP Store, SAP for Me, cart item outdated, store validation error, contract item refresh, purchase flow, joule, buying licenses, upsell order error, checkout error, store cart issue , KBA , CA-JOULE , Joule , Known Error

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