3761332 - Users can use custom HRIS field in search which is not included in the supported field for Action Search

• User search does not work the same for all users.
• Some users can be found by entering their usage name -- which is a custom HRIS field, while others cannot.
• Searching a usage name may return no results.
• In some cases, searching a usage name proposes the user but displays the legal name.
• No error message is shown.

• SAP SuccessFactors HCM Suite

1. Log in to the instance.
2. Open the global/action/people search.
3. Enter a value that is stored as a “usage name” (or any custom HRIS field) within Personal Information.
4. Observe that some users are found while others are not, or that the result shows the user with the legal name.

• The people search (Solr) index uses a fixed set of default fields (for example: first name, last name, middle name, nickname, username, preferred name, email, business phone). A “usage name” stored in a custom HRIS field (for example, personal information custom-string) is not included in the indexer’s SELECT list or mapped to any SOLR field.
• As a result, the custom “usage name” data is never indexed and cannot be searched.
• Cases where a user appears are due to matches on supported fields (for example, username or email) related to the account being searched, not the custom “usage name”.

1. Searching by values stored in custom HRIS fields is not supported by people search/global header.
2. Use supported search fields when locating users (for example: first name, last name, middle name, nickname, assignment id, login name, business phone, email, preferred name). Refer to the documentation and note below for the supported fields.
3. If “usage name” or any custom HRIS field needs to be searchable, store or mirror the value in a supported field (for example: email address, nickname or preferred name) and allow time for indexing to refresh.

• Refer to: Supported Fields for People Search in SuccessFactors
• Refer to: Enabling Fuzzy Search in People Search
• Refer to: Enabling Fuzzy Search in People Search (Help Portal)

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