Symptom
- User search does not work the same for all users.
- Some users can be found by entering their usage name -- which is a custom HRIS field, while others cannot.
- Searching a usage name may return no results.
- In some cases, searching a usage name proposes the user but displays the legal name.
- No error message is shown.
Environment
- SAP SuccessFactors HCM Suite
Reproducing the Issue
- Log in to the instance.
- Open the global/action/people search.
- Enter a value that is stored as a “usage name” (or any custom HRIS field) within Personal Information.
- Observe that some users are found while others are not, or that the result shows the user with the legal name.
Cause
- The people search (Solr) index uses a fixed set of default fields (for example: first name, last name, middle name, nickname, username, preferred name, email, business phone). A “usage name” stored in a custom HRIS field (for example, personal information custom-string) is not included in the indexer’s SELECT list or mapped to any SOLR field.
- As a result, the custom “usage name” data is never indexed and cannot be searched.
- Cases where a user appears are due to matches on supported fields (for example, username or email) related to the account being searched, not the custom “usage name”.
Resolution
- Searching by values stored in custom HRIS fields is not supported by people search/global header.
- Use supported search fields when locating users (for example: first name, last name, middle name, nickname, assignment id, login name, business phone, email, preferred name). Refer to the documentation and note below for the supported fields.
- If “usage name” or any custom HRIS field needs to be searchable, store or mirror the value in a supported field (for example: email address, nickname or preferred name) and allow time for indexing to refresh.
See Also
Keywords
people search, global search, action search, usage name, custom hris field, custom-string, personal information, solr index, not indexed, unsupported field, preferred name, nickname, middle name, assignment id, login name, business phone, not searchable, incorrect search, legal name, not visible , KBA , LOD-SF-PLT-SRH , Search , How To
Product
SAP SuccessFactors Platform all versions
SAP Knowledge Base Article - Public