SAP Knowledge Base Article - Public

3761415 - Mobile To-do and Home Page Web experience To-do Behaviors considering Latest Home Page enablement

Symptom

  • The To-Do list in the mobile app is blank even though activities/courses are shown in the desktop browser To-do icon.
    • The issue occurs on both iOS and Android apps.
  • The To-Do list in the mobile app shows items for the same type of notification in one instance and does not show in another instance.

Environment

  • SAP SuccessFactors HCM Suite
  • SuccessFactors Mobile

Reproducing the Issue

  1. Sign in to the web application and open To-Do; observe that learning tasks/activities are listed.
  2. Sign in to the mobile app (iOS or Android).
  3. Open the To-Do area in the mobile app; observe that the "other" list is empty or shows “up to date”.

Cause

Expected behavior.

Resolution

The shellbar To-Do (accessed from the icon in the upper right corner of the header in SuccessFactors) and the Home Page To-Do are independent features that use different logic and generation methods.

With Deprecation of SF To-Do Panel (the home page to-do list), to access the to-do tasks, customers should use cards on the home page or navigate to the relevant product area.
For a consolidated view of all tasks, along with tasks from other SAP applications, customers can use SAP Task Center - Help Portal - Supported Tasks for Enhanced To-Do Integration.
 
Additional context about Home Page and To-Dos behavior:
WEB experience: 
  • Web Home Page (legacy and latest home page) uses Card Services to fetch items
  • Web To-Do panel (legacy only) uses legacy APIs to fetch items, so may not match Web Home Page. Note: as it will be deprecated, there is no new version.

Mobile experience:

  • Mobile Home screen (legacy and latest home page) uses Card Services to fetch items
  • Mobile To-Do screen:
    • If latest home page isn’t enabled, uses legacy APIs to fetch items, so may not match legacy Home screen which, as mentioned, uses Card Services to fetch items.
    • If latest home page is enabled, uses Card Services to fetch items, so should match latest Mobile Home screen which, as mentioned, uses Card Services to fetch items.
      NOTE: the latest Mobile Home screen only shows a few items — a subset of the full list of items that can be found on the Mobile To-Do screen

Exactly what items are returned by Card Services depends on how the relevant Module creates them. The Website and Mobile app just displays what Card Services sends.

See Also

Keywords

mobile to-do blank, to-do not showing, learning assignments not appearing mobile, ios, android, successfactors mobile, shellbar to-do, home page to-do, card services, legacy api, task center, lms to-do, mobile needs attention, to-do panel deprecation, mobile to-do differences, blank , KBA , LOD-SF-PLT-MOB , Mobile Issues , How To

Product

SAP SuccessFactors HCM Suite all versions