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3761469 - Purchase orders are failing to reach the supplier email, but can be seen in the supplier's Workbench

Symptom

Purchase orders (POs) are failing to reach the supplier's email address, but can be seen in their Workbench online.

The PO status is Failed in the SAP Business Network and the supplier has their Routing Method set to Email in Settings > Document Routing


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Environment

SAP Business Network

Keywords

NextGen, failure, delivery, notification, inbound, whitelist, dispatch , KBA , SBN-AN-TX-POA , Transaction (Purchase Orders, Ship Notices & Goods Receipts) , Problem

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