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3761501 - Troubleshooting Storefront Pod Startup Failures Due to Webroot Configuration Issues.

Symptom

  • Core services are missing in the lower environment: Solr, Zookeeper, Backoffice, Storefront.
  • Deployments consistently fail after the services are created (both new and previously successful builds).
  • Pods may start but services/replicas are not visible or configurable in the portal.
  • Logs are not visible in the portal after deployment; service restarts from the portal fail.
  • Error messages observed:
  • Exception starting filter [XSSFilter]
  • unknown web root '' cannot find any mapped extension


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Environment

  • Product: SAP Commerce Cloud
  • Environment Management

Product

SAP Commerce Cloud 2211

Keywords

missing services, solr, zookeeper, backoffice, storefront, portal not showing services, deployments failing, pods not visible, logs not visible, xssfilter, unknown web root, webroot property, manifest.json, storefront configuration, rolling deployment , KBA , CEC-SCC-CLA-ENV-EMG , Environment Management , Problem

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