3761537 - External users cannot see the learning administration link - successfactors learning

An external user does not see the learning administration link, while other users appear to have access.

SAP SuccessFactors Learning

1. Sign in to LMS Administration with an admin/support account.
2. Open the affected user's record.
3. Confirm the user is designated as external and that an administrator record exists and is unlocked.
4. Sign in as the user and access the Learning site.
5. Observe that the Learning Administration link is not displayed for the user.

This is expected system behavior.

• External users can only view the Learning page and do not have access to Learning Administration. Only internal users are permitted to access Learning Administration. 
• If Learning Administration access is required, use an internal user account with appropriate permissions.
• Alternatively, convert the user to an internal user according to your organization's process and grant the necessary administrator permissions, then to view Learning Administration page.

2489829 - Give Learning admin and Learning user permission if RBP is enabled - SAP for Me

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