3762288 - Variable Pay Forecast Export Stuck in Progress in Report Center While Provisioning Shows Completed Status

• Exporting a Variable Pay forecast initiates a background job that remains indefinitely in “In Progress” status in Report Center.
• In Provisioning > Monitor Jobs (Report Export), the same export attempts show status “Completed” with no issues in job details.
• The forecast itself shows status “Complete” in Compensation Home, but the export cannot be downloaded due to the stuck status in Report Center.

• SAP SuccessFactors HCM Suite
• SAP SuccessFactors Variable Pay

1. Go to Compensation Home.
2. Navigate to Plan Setup > Forecast Bonus > Results of Bonus Forecast.
3. Export a completed forecast.
4. Monitor the export in Report Center > View Schedules and observe the status remains “In Progress,” while Provisioning > Monitor Jobs (Report Export) shows “Completed.”

This is a known issue. 

An emergency patch is planned to address the background export defect. After the patch is available in the environment, re-run the export and confirm that the job status updates correctly and the file is downloadable.

The planned release dates for the fix are:

• June 8th for Preview instances
• June 11th for Production instances

As a workaround until then, you will still be able to download the file by increasing the provisioning threshold for "Variable Pay Executive Review Threshold for Online Export" above the current eligible employee count.

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