3762388 - Off-Cycle event batch intermittently fails to update Time Profile field in Job Information – SAP SuccessFactors Employee Central

• The off-cycle event batch rule that should update the Time Profile field is not setting the field.
• In some cases, a new Job Information record is created but the Time Profile value remains unchanged.
• Rule Trace shows “set” action Time Profile, but the field value isn’t reflected in Job Information for some users.

• SAP SuccessFactors HCM Suite
• SAP SuccessFactors Employee Central
  • Job Information
  • Off Cycle Event Batch

Make sure you have an Off-Cycle rule to set Time Profile field (ID: time-type-profile-code) in Job Information and the sample employee is part of the group, then:

1. Run the Off-Cycle job and review the job response and Rule Trace to confirm which users were processed.
2. Check whether the Time Profile changed as expected.

• The solution of this issue is currently under investigation.
• Click on star to bookmark this article to receive updates about this issue. For more information about updates from subscribed KBAs, you can refer to the KB Article 2171560 - How to be notified of new or updated SAP Notes or KBAs.

As a temporary workaround, update the Time Profile via data import or directly in the profile for impacted users until the root cause is confirmed.

• Refer to SAP Guide: Managing Scheduled Jobs
• Refer to SAP KBA:
  • 2833943 - Off Cycle Batch rule ran but not updated all employees - Employee Central
  • 2719010 - Employee Central - Off Cycle Event Batch

INC28210481, off-cycle event batch, time profile not updated, business rule, job information empty record, rule trace set actions, include all matched records, job information model base object, time off, time-type-profile-code, scheduled job manager, SF, EC, JOB, OFF, TIM , KBA , LOD-SF-EC-JOB-OFF , Off Cycle Event Batch , LOD-SF-EC , Employee Central , LOD-SF-EC-JOB-UI , History UI & MSS UI , LOD-SF-EC-JOB , Job Information , LOD-SF-EC-TIM , Time Off , LOD-SF-EC-TIM-JOB , Time Management in Job Info - Records & Objects , Bug Filed

SAP SuccessFactors Employee Central all versions ; SAP SuccessFactors HCM Suite all versions