3762505 - Task Management does not display legacy I-9 reverification tasks shown in the To-Do panel

• In the Task Management tool, many “Complete Form I‑9 Section 3” pending tasks are missing compared to the To‑Do side panel.
• The behavior differs between production and preview/test instances.
• No error messages are displayed.

 SAP SuccessFactors Onboarding

1. Log in to a production instance with support access.
2. Proxy as a user who can access the To‑Do side panel and Task Management.
3. Open the To‑Do side panel section “Complete Section 2 and Section 3 of Form I‑9”.
4. Search for “Complete Section 3 of Form I‑9” and note the number of pending tasks listed in To‑Do.
5. Open the Onboarding dashboard and go to Task Management (Manage Tasks).
6. Filter by Task Type “Complete Form I‑9 Section 3” and observe that fewer tasks are listed than in the To‑Do side panel.
7. Repeat the above steps in a preview/test instance and compare the counts; a similar discrepancy can be observed.

• This is expected behavior.
• Task Management displays tasks that were created after the Task Management feature became available. Activities created before the introduction of Task Management, such as migrated I-9 reverifications or manually created E-Verify activities, may continue to appear in the To-Do side panel but may not be available in Task Management.

As a result, the number of activities displayed in the To-Do side panel may differ from the number of tasks displayed in Task Management. This behavior is expected because legacy activities created before the release of Task Management were not designed to be fully represented within the Task Management framework.

• Task Management displays activities that were created after the Task Management feature became available. Activities that were created before the introduction of Task Management, such as migrated I-9 reverifications or manually created E-Verify activities, may continue to be available in the To-Do side panel but may not appear in Task Management.
• As Task Management is a newer feature, activities created prior to its release were not designed to be fully represented within Task Management. Therefore, a difference between the activities shown in the To-Do side panel and those displayed in Task Management is expected.

For legacy activities created before the release, continue to use the To-Do side panel. All newly created activities are available and can be managed through Task Management.

• refer to: KBA 1666625 - Archived: Contextual menu does not expand when it is displayed in down mode in a browser
• refer to: SAP Note 12 - Individual solution without a specific SAP Note

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