SAP Knowledge Base Article - Preview

3762506 - Customer Data Cloud (CDC) - RBA rule for account login device change triggers even though the device ID is identical

Symptom

In Customer Data Cloud (CDC), users are required to provide the Two-Factor Authentication (TFA) code again after the first successful account login. Even though the Risk Based Authentication (RBA) rule is set to trigger TFA on device change for account login.


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Environment

  • SAP Customer Data Cloud
  • Risk-Based Authentication (RBA)

Product

SAP Customer Data Cloud all versions

Keywords

RBA, risk based authentication, MFA, TFA, device change, deviceID, gmid, accounts.login, 403101, Pending Two-Factor Authentication, tempDevice, remember this computer, finalizeTFA, repeated MFA, same device, gigya , KBA , CEC-PRO-PNS , Privacy & Safety (Consent, RBA - Risk-Based Authentication) , Problem

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