SAP Knowledge Base Article - Public

3762637 - Users not created after successful Employee Data Import

Symptom

  • No errors during import, but users are missing
  • Employee Data Import shows Completed with no changes applied
  • Expected users are not available after import

Environment

SAP SuccessFactors HCM Suite

Reproducing the Issue

  1. Go to Import Employee Data.
  2. Validate Import File Data
  3. Everything ok
  4. Than Import file.
  5. Check in Schedule Job Manager the Job Id for Job type Employee Data Import (for Employee Central only) 
  6. Status: Completed
  7. Check details: no issues

Cause

  • The user ID already exists as a Learning or Onboarding user, which prevents creation/update via basic user import.
  • In some cases, attempted purges did not fully remove the records because Data Retention Time Management (DRTM) retention settings for Master Data/Onboarding blocked deletion, leaving residual records that continue to block import.

Resolution

Perform a hard purge of the affected user(s)
Ensure the user is permanently removed from the system (no residual records remain).
Prepare the import file (confirm required fields are correct)Re-import the data using Basic Import.

See Also

Keywords

user import completed no user created, basic user import, employee data import, onboarding user conflict, learning user conflict, external user import not supported, user id already used, sysUserDirectorySetting, duplicate USERID, drtm retention, purge onboarding, purge master data, job monitor completed no changes, udf, purge, soft purge, hard purge, basic import , KBA , LOD-SF-PLT-MNG , Manage user Issues , Problem

Product

SAP SuccessFactors HCM Suite all versions