3762756 - Restart e-signature step for document flows shows "An error occurred. please contact your system administrator." - Onboarding

• After enabling the feature to restart only the e-signature step in document flows, proxy user cannot restart the step.
• Error displayed: "An error occurred. Please contact your system administrator."
• Issue occurs when attempting to restart the e-signature step for an onboardee.

SAP SuccessFactors Onboarding

1. Attempt to restart the e-signature step for an onboardee in Document Flows.
2. Observe that the action fails with the error: "An error occurred. Please contact your system administrator."

Configuration issue

1. Ensure the role performing the restart has the required Process User Task object permission assigned in role-based permissions.
2. Verify that the role’s target population includes the relevant external users (onboardees) for whom the restart must be performed.
3. Confirm via Manage Data that the role can access the Process User Task record for the onboardee (the record should be visible with task flow details).
4. Test the behavior with a new onboardee after applying the above changes and retry the restart of the e-signature step.
5. If the document flow was initiated before the feature release and is still in-progress, restarting is not supported. Decline the document flow and complete personal data collection again to regenerate documents, then proceed.

• Refer to: 3754038 - 1H 2026 - Restart e-Signature Step for Document Flows will not be available in Production Environment (Important)
• Refer to: Restart e-Signature Step for Document Flows | SAP Help Portal
• Refer to: 3196136 - Onboarding Role-Based Permission - Main KBA

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