3762819 - 'not equal to' operator in compensation eligibility rules ignores blank values (by design) - SAP SuccessFactors Compensation

• Eligibility rule using the "not equal to" operator does not work as expected when the compared user data field is blank (null) for some users.

• SAP SuccessFactors Compensation
• SAP SuccessFactors Variable Pay
• SAP SuccesssFactors HXM Suite

1. Configure two non-EC eligibility rules in a compensation template 
2. In one rule, use a user data field that is blank for some users with the condition operator "not equal to" a specific value.
3. Launch compensation worksheets and review eligible users.
4. Observe that users with blank (null) values are not evaluated as "not equal to" the specified value, and combined rules may not yield the expected eligibility.

• By design, when using the "not equal to" operator in non-EC eligibility rules, the system compares only existing values and does not consider null (blank) values.
• For non-EC eligibility, the system evaluates all rules and includes a user if they match at least one rule when the starting point is "No employees are eligible."

1. Ensure the user data field used in "not equal to" conditions is populated for the population being evaluated; do not rely on blanks/nulls for exclusion or inclusion.
2. If the intent is to include only certain users, consider switching to "equal to" with an explicit include value and populate that value accordingly.
3. If the intent is to exclude a subset (for example, an exclusion flag), populate an explicit value for all users (such as "exclude" or "include") and use "equal to" or "not equal to" against that explicit value.
4. Review the template’s eligibility starting point and rule group logic; remember that users are included if they match at least one non-EC rule when the starting point is "No employees are eligible."
5. Test the configuration with a simplified set of rules and a small user sample where the relevant fields are fully populated (no blanks) to validate expected outcomes.
6. Relauch or regenerate worksheets after changes to eligibility rules to apply the updated logic.

• refer to: SAP Note 67739
• refer to: SAP Note 560499

compensation eligibility, eligibility rule groups, not equal to operator, null values, blank values, non-EC eligibility, user data file, udf, template eligibility, rule precedence, include if any rule matches, exclusion flag, worksheet eligibility, expected behavior, by design , KBA , LOD-SF-CMP-ADM , Admin Tools, Settings, Permissions , Problem