SAP Knowledge Base Article - Preview

3762853 - Retrieving Entitlements by Returned Sub Component Serial Number in SAP Entitlement Management (LOD EMS)

Symptom

  • Searching entitlements by a “returned sub‑component” serial number returns no results when using an entitlement query endpoint.
  • Entitlements exist and are active, but queries still respond with empty result sets.


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Environment

  • Product: SAP Entitlement Management
  • SAP Entitlement Management Solution

Product

SAP Entitlement Management all versions

Keywords

entitlement search, returned component serial, subcomponent serial, blank output, empty result, serial number search, consumption query, entitlements v2, api v2, filter mismatch, entitlement status filter, monitor api calls, data mapping, deprecated api, EMS , KBA , LOD-EMS , SAP Entitlement Management Solution , Problem

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