SAP Knowledge Base Article - Public

3762859 - Performing a data export in Data Workbench, the preview table does not display any records.

Symptom

In Data Workbench, the preview table appears empty when attempting to export data. No records are displayed during the preview step.

Environment

SAP Cloud for Customer.

Reproducing the Issue

1. Go to Data Workbench Workcenter
2. Select Export option
3. Search Discount price List Items 
4. Filter out the data using key 
5. Click Export.
6. Preview table is Empty. 

Cause

The issue occurs due to standard authorization handling in Data Workbench:

Records with Release Status = 5 (Obsolete) are restricted.
Non-admin users do not have authorization to view obsolete records.
Even though records exist, they are not visible in preview due to authorization filtering.

Resolution

1. Validate the Release Status of DiscountPriceListItem records before performing export.
2. Ensure that: Records selected for preview are not obsolete (Release Status ≠ 5).
3. Optionally: Adjust filters or sorting so that active records appear in the top 5 preview selection.
4. If required: Perform the export using an admin user, who has visibility of obsolete records.

Keywords

Data Workbench, Preview Table Empty, Release Status 5, DiscountPriceListItem, Obsolete Records. , KBA , LOD-CRM-PRC , C4C Pricing , Problem

Product

SAP Cloud for Customer core applications all versions