SAP Knowledge Base Article - Public

3762938 - Not possible to disable or modify the email notification sent when signing in as another user.

Symptom

You would like to disable or modify the email notification triggered to the employee when an Admin uses the sign in as another user functionality.

Environment

SAP Sales Cloud and SAP Service Cloud Version 2

Reproducing the Issue

  1. Click on User Menu Icon
  2. Select Sign in as another user
  3. Login again as the target user/employee
  4. the End User receives a notification with Subject "Login As Another User Alert "

Cause

An e-mail notification is triggered to the end user once the login as another user functionality is triggered. 

Resolution

This notification can currently not be disabled or modified. 

Keywords

Login as another User, Notification, Alert , KBA , CEC-CRM-IAM , Identity and Access Management for SAP Sales/Service Cloud , Problem

Product

SAP Sales Cloud and SAP Service Cloud Version 2 1.0