Symptom
You would like to disable or modify the email notification triggered to the employee when an Admin uses the sign in as another user functionality.
Environment
SAP Sales Cloud and SAP Service Cloud Version 2
Reproducing the Issue
- Click on User Menu Icon
- Select Sign in as another user
- Login again as the target user/employee
- the End User receives a notification with Subject "Login As Another User Alert "
Cause
An e-mail notification is triggered to the end user once the login as another user functionality is triggered.
Resolution
This notification can currently not be disabled or modified.
Keywords
Login as another User, Notification, Alert , KBA , CEC-CRM-IAM , Identity and Access Management for SAP Sales/Service Cloud , Problem
Product
SAP Sales Cloud and SAP Service Cloud Version 2 1.0
SAP Knowledge Base Article - Public