SAP Knowledge Base Article - Public

3763017 - The tab change history is not visible for end users.

Symptom

In the object detail view the tab change history is not visible for end users. 

Environment

SAP Sales Cloud and Service Cloud Version 2

Reproducing the Issue

  1. Login as another user with the affected end user
  2. Navigate to the Lead entity and open a Lead
  3. Tab "Change History" is not visible

Cause

The user does not have the Business Service (sap.crm.service.changeHistoryService) and respective App (sap.crm.changehistoryservice.uiapp.changeHistoryApp) added to his business role, hence, he is unable to see the tab available.

Resolution

Ensure the business role of the affected user has proper access to the Business Service (sap.crm.service.changeHistoryService) and respective App (sap.crm.changehistoryservice.uiapp.changeHistoryApp).



Keywords

Access, Change History, Tab missing , KBA , CEC-CRM-IAM , Identity and Access Management for SAP Sales/Service Cloud , Problem

Product

SAP Sales Cloud and SAP Service Cloud Version 2 1.0