SAP Knowledge Base Article - Public

3763082 - Delegated comments in forms attributed to delegator instead of delegatee - Performance Management

Symptom

  • When a manager delegates a performance management form to a peer, comments entered by the delegate are displayed as authored by the delegator.
  • The form route map/history shows no indication that the form was acted on by an alternate user via delegation.

Environment

SAP SuccessFactors Performance & Goals

Reproducing the Issue

  1. Have a manager delegate a performance management form to another user (peer) using the Delegation feature.
  2. The delegate opens the delegated form and enters comments as allowed by their access.
  3. Review the completed form’s comments observe that the comments are attributed to the delegator and there is no indication of alternate (delegated) action.

Cause

In testing, the behavior appears limited to legacy performance management forms where delegated inputs are attributed to the delegator by current design.

Resolution

  1. The solution of this issue is currently under investigation. Please follow this KBA for updates.
  2. As a temporary mitigation, enable the latest experience for Performance Management in Performance Management feature settings and re-test to verify that comments are properly attributed in non-legacy forms.

See Also

Keywords

performance management, delegation, delegated comments, form history, route map, legacy pm form, latest experience, feature settings , KBA , LOD-SF-PM-ADM , Admin Center, RBP, Permissions and Settings , Problem

Product

SAP SuccessFactors Performance & Goals all versions