3763122 - Fields are missing in the mobile application after being added in the Mobile Administration in SAP Sales and Service Cloud Version 2

Some fields are not appearing in the mobile, but are configured in Mobile Administration as added for the entity affected.

• SAP Sales Cloud V2
• SAP Service Cloud V2

In the Mobile app:

1. Attempt to create or edit an entity;
2. Note that the field is missing.

In Desktop:

1. Go to the Mobile Administration;
2. Select the entity affected;
3. In the "Header" tab select "General";
4. Look for the field;
5. It's added as visible.

A corresponding “code” field is missing in the Mobile Administration configuration for the affected entity (for example, Function Code, Department Code).

1. In Desktop, open Mobile Administration.
2. Select the affected entity.
3. In the Header tab, select "General".
4. Add the corresponding “code” field for the attribute (for example, add “Function Code” instead of only “Function”; add “Department Code” instead of only “Department”).
5. Save the configuration and retest in the mobile app.

• KBA 3587060 - Fields are not editable in SAP Sales Cloud Mobile App
• KBA 3552205 - Some fields like Email, Function, Job Title etc are greyed out in the creation screen

mobile, field missing, not visible, edit screen, create screen, header fields, mobile administration, code field, function code, department code, contact, sales cloud v2, configuration, visibility, mobile app , KBA , CEC-CRM-MOB-ADM , Mobile Administration for SAP Sales/Service Cloud , Problem

SAP Sales Cloud and SAP Service Cloud Version 2 all versions