3763319 - Updated field values not visible to subsequent approvers in custom MDF workflow approval page

• Field values updated by prior approvers are not visible on the workflow approval page for the next approver in a custom MDF workflow.
• Fields are visible to approvers with read-only permissions, but the values are blank or show the initial (outdated) value instead of the most recent update.

SAP SuccessFactors HCM Suite

1. Initiate a workflow on a custom MDF object and enter values for several fields and submit.
2. In step 2, a different approver changes one or more of those fields and approves.
3. In a later step, the next approver opens the workflow page and sees the fields but the values are either blank or show the original entry rather than the updated value.

• The Configuration UI (ConfigUI) used by the custom MDF object contained an empty group. Due to a known ConfigUI behavior, an empty group causes all fields to be associated twice in the UI. During save, the system can pick the value from the duplicate (unchanged) instance, resulting in outdated or missing values shown to subsequent approvers.

1. Review the MDF UI in Admin Center > Manage Configuration UI and remove any empty group(s). Save the UI.
2. If the custom MDF object was changed after the UI was created or inconsistencies persist, recreate a fresh UI for the object and assign it as the default UI for the object definition (KBA 2211616).
3. Ensure every field appears exactly once on the UI, especially fields configured with “Value Type = Resolver”. 
4. Retest the workflow end-to-end: have one approver update field values and verify that subsequent approvers see the updated values on the approval page.

• KBA 2211616 - How to Configure a UI for a Generic Object in MDF
• KBA 3604872 - People Profile (PPX) Error 500 for MDF-based Portlets

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