Symptom
See error when accessing new hire task from the To-Do tile: "You don't have permission to access this page." (following with details e.g. error id, fingerprint, timestamp, etc.)
(For SAP Support only) Backend log:
Accessed a tab that does not exist, most likely because of no access permission. Tab ID: "ONBOARDING_2". (This is a functional end-user permissions issue, not a serious operational error [UI-14045].)
Environment
SAP SuccessFactors Onboarding
Reproducing the Issue
- Login/Proxy as the impacted user
- Open the To-Do tile > select any new hire task e.g. equipment task
- See the error "You don't have permission to access this page."
Cause
Missing below permission:
- Onboarding or Offboarding Permissions > Show Onboarding Tasks Status on the Dashboard
Resolution
- Go to Manage Permission Roles > open the role assigned to the impacted users
- Grant permission: Onboarding or Offboarding Permissions > Show Onboarding Tasks Status on the Dashboard
- Ensure the role is assigned with correct target population > save
- Go to Provisioning > Company Settings > do RBP refresh
- Go to OData API Metadata Refresh And Export page > refresh cache
- Have the user sign out and sign in again to check the behavior
Keywords
ONB 2.0, onboarding, equipment task, new hire activities, to-do tile, you don't have permission, access denied, rbp, role-based permissions, dashboard permission, show onboarding tasks status on the dashboard, hiring manager, proxy error, onboarding 2.0, task access , KBA , LOD-SF-OBX-NHA , New Hire Activities (activities, tasks, buddy, equipment) , Problem
SAP Knowledge Base Article - Public