SAP Knowledge Base Article - Public

3763329 - See error "You don't have permission to access this page." when accessing new hire tasks from To-do tile - Onboarding

Symptom

See error when accessing new hire task from the To-Do tile: "You don't have permission to access this page." (following with details e.g. error id, fingerprint, timestamp, etc.) 

(For SAP Support only) Backend log:

Accessed a tab that does not exist, most likely because of no access permission. Tab ID: "ONBOARDING_2". (This is a functional end-user permissions issue, not a serious operational error [UI-14045].)

Environment

SAP SuccessFactors Onboarding

Reproducing the Issue

  1. Login/Proxy as the impacted user
  2. Open the To-Do tile > select any new hire task e.g. equipment task
  3. See the error "You don't have permission to access this page."

Cause

Missing below permission:

  • Onboarding or Offboarding Permissions > Show Onboarding Tasks Status on the Dashboard

Resolution

  1. Go to Manage Permission Roles > open the role assigned to the impacted users
  2. Grant permission: Onboarding or Offboarding Permissions > Show Onboarding Tasks Status on the Dashboard
  3. Ensure the role is assigned with correct target population > save
  4. Go to Provisioning > Company Settings > do RBP refresh
  5. Go to OData API Metadata Refresh And Export page > refresh cache
  6. Have the user sign out and sign in again to check the behavior

Keywords

ONB 2.0, onboarding, equipment task, new hire activities, to-do tile, you don't have permission, access denied, rbp, role-based permissions, dashboard permission, show onboarding tasks status on the dashboard, hiring manager, proxy error, onboarding 2.0, task access , KBA , LOD-SF-OBX-NHA , New Hire Activities (activities, tasks, buddy, equipment) , Problem

Product

SAP SuccessFactors Onboarding all versions