3763562 - "Accept Match" button missing in duplicate check pop-up when rehiring inactive employee - SAP SuccessFactors Employee Central

'Accept Match' button is not appearing in Duplicate Check pop-up when rehiring inactive employee.

"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."

• SAP SuccessFactors HCM Suite
• SAP SuccessFactors Employee Central
  • Rehire - Use this Match functionality

1. Search for an inactive employee.
2. Go to Add New Employee.
3. Enter the user’s name, last name and date of birth.
4. Observe that in the Duplicate Check dialog only “Ignore Matches” (and possibly “Rehire with New Employment”) is shown, but the “Accept Match” button is missing.

• The solution of this issue is currently under investigation.
• Click on star to bookmark this article to receive updates about this issue. For more information about updates from subscribed KBAs, you can refer to the KB Article 2171560 - How to be notified of new or updated SAP Notes or KBAs.

• Refer to SAP Guide: Creating the Hire/Rehire Configuration Object (Including Duplicate Check)
• Refer to SAP KBAs: 
  • 2336875 - Accept Match Button Missing in Add New Employee Wizard - Employee Central
  • 3624760 - "Accept Match" button does not show up in Add New Employee page when rehire an inactive user
  • 3628060 - 'Accept Match' button is not available while rehiring Contingent workers from the Add New Employee page
  • 3645729 - Duplicate check/Accept Match not working while rehiring a user - SuccessFactors Employee Central
  • 3696297 - Accept Match button is missing when rehiring an inactive Contingent Worker as a regular employee
  • 3752961 - Rehire with new employment button not working after 1H2026 release

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SAP SuccessFactors Employee Central all versions ; SAP SuccessFactors HCM Suite all versions