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3763936 - Onboarding email notifications do not display multiple work permit records - Onboarding

Symptom

  • An onboarding email notification intended to include multiple work permit entries shows only one record.
  • Multiple work permit records are present in the user profile (work permit info), but only a single record appears in the email body.
  • Custom tokens for work permit data resolve to a single record only (for example: [[workpermitcountry]], [[permitdocument-type]], [[permitissue-date]], [[permitexpiration-date]]).
  • No error message is displayed or logged.


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Environment

SAP SuccessFactors Onboarding

Product

SAP SuccessFactors Onboarding 2511

Keywords

onboarding, email notification, work permit, multiple records, token, non-iterable, iterable, personal data collection, email template, document signature, document flow, single record, token resolution, custom token, business rule , KBA , LOD-SF-OBX-EML , Notifications , Problem

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