SAP Knowledge Base Article - Preview

3764188 - Solving error: Unable to authenticate. Please ensure your credentials are valid. Cannot read properties of null (reading 'opener')

Symptom

When creating stories, the message 'Unable to authenticate. Please ensure your credentials are valid. Cannot read properties of null (reading 'opener')' appear.


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Environment

  • SAP Sales Performance Management
  • Incentive Management on Hyperscalerse
  • Incentive Management on Legacy HANA 

Product

SAP Incentive Management all versions

Keywords

Embedded Analytics, error, Incentive Management, User Name, userid, match , KBA , CEC-SAL-EA , Embedded Analytics , CEC-SAL-COM , Incentive Management , Problem

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