SAP Knowledge Base Article - Public

3764231 - Complete confirmation button greyed out when trying to complete related service confirmations

Symptom

When trying to complete subsequent service confirmations of a service order, the "Complete confirmation" button behaves oddly:

  • It's greyed out; or
  • When clicking, not every service confirmation is available for selection. 

Environment

SAP S/4HANA Cloud Public Edition

Cause

The 'Complete confirmation' button only concerns open and error free service confirmations. When clicking it, only open and error free service confirmation are displayed because are the ones that can be completed at the moment. If there's no related service confirmation that fills this criteria, the button is greyed out as no service confirmation can be completed.

Resolution

Open each affected service confirmation, review the error messages and resolve them so the confirmation is consistent and can be completed. Once the service confirmation is error free, the button is enabled.

Keywords

complete confirmation button, greyed out, disabled button, service confirmation, service order, error in confirmation, valid-from date, time confirmation, mass completion, s4hana cloud public edition, service order management, complete confirmation , KBA , CRM-S4-SRV-SVO-2CL , S4CRM: Service Order (Public Cloud) , CRM-S4-SRV-SCO-2CL , S4CRM: Service Confirmation (Public Cloud) , Problem

Product

SAP S/4HANA Cloud Public Edition all versions