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SAP Knowledge Base Article - PreviewSymptom
Employees within the same organization as the user can access tickets ,eventhough the user is not listed as Processor, Service Technician, Partner contact, Reporter or Reported For party.
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Environment
SAP Cloud For Customer
Product
SAP Cloud for Customer core applications all versions
Keywords
access context 5, service unit, service technician, item-level product, ticket visibility, business role, access restriction, document access, service request, ticket ,Access. , KBA , LOD-CRM-SRP , Service Request Processing , Problem
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