SAP Knowledge Base Article - Preview

3764308 - Read-only restriction due to access context 5: service unit from item-level service technician assignment

Symptom

Employees within the same organization as the user can access tickets ,eventhough the user is not listed as  Processor, Service Technician, Partner contact, Reporter or Reported For party.


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Environment

SAP Cloud For Customer 

Product

SAP Cloud for Customer core applications all versions

Keywords

access context 5, service unit, service technician, item-level product, ticket visibility,  business role, access restriction, document access, service request, ticket ,Access. , KBA , LOD-CRM-SRP , Service Request Processing , Problem

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