3764308 - Read-only restriction due to access context 5: service unit from item-level service technician assignment

Employees within the same organization as the user can access tickets ,eventhough the user is not listed as  Processor, Service Technician, Partner contact, Reporter or Reported For party.

SAP Cloud For Customer 

1. Go to Administrator work center.
2. Go to  General Settings work center view.
3. Check User’s Authorization.
4. Go to Document Access
5. The ticket shows entries resolved via access context 5 (service unit) including employees and organizations that grant access.

Access context 5 (service unit) grants ticket visibility and edit rights when a product exists at item level and a service technician is assigned; users from the same service unit/organization as that service technician receive access.

1. Go to ticket.
2. Go to Item tab
3. Remove the Item which the user is assigned as service technician if don't need the access.

2583957 - User Always Has Access Right to Ticket Independent of Access Restriction Rules - SAP for Me

access context 5, service unit, service technician, item-level product, ticket visibility,  business role, access restriction, document access, service request, ticket ,Access. , KBA , LOD-CRM-SRP , Service Request Processing , Problem