SAP Knowledge Base Article - Preview

3764674 - Stuck Manage Pending Hires Candidate When Contingent to Regular Transition Was Processed as a New External Hire - Onboarding

Symptom

A contingent worker is being transitioned to regular employment. After the transition, a candidate remains stuck in Manage Pending Hires (MPH) and cannot be hired. Submitting the candidate from MPH > Drafts returns one or more of the following errors:

  • "You can't proceed with the transfer because a future termination date for current employment doesn't exist on the system"
  • "java.lang.IllegalStateException: com.successfactors.personandemployment.api.servicelayer.exception.ServiceLayerException: Failed to trigger HrisSync"
  • "An application error occurred. Please try again later, or notify support (with the error information of errorId=..., timestamp=...)"

Adjusting the work order end date on the contingent record is also blocked by: "You can't set the work order end date to [date] as there is a regular employment from [date] to 12/31/9999. Adjust the date to avoid any overlap."


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Environment

SAP SuccessFactors Onboarding

Product

SAP SuccessFactors Onboarding all versions

Keywords

, KBA , LOD-SF-OBX-EC , Integration EC - MPH, Hire , Problem

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