3764910 - Update case categories for completed cases using Data Impex Initial Load

• Case category updates are required after migrating Cases to SAP Service Cloud Version 2.
• Standard validations are triggered during mass updates of Cases.
• Cases with status Completed cannot be updated through standard processes.
• Migration activities require category corrections or category assignments after Cases have already been created.
• Validation rules may prevent updates when mandatory case parties are missing.

SAP Service Cloud Version 2

Case categories are currently not supported by the Data Transfer Tool (DTT) for Case migration scenarios.

In addition, standard Case validations are enforced during normal update operations, including:

• Restrictions on modifying Cases in Completed status.
• Mandatory party validation based on the configured Party Schema.

These validations can prevent category maintenance during migration activities.

To update categories for migrated Cases, use Data Impex with the Initial Load option.

1. Navigate to Data Impex.
2. Select Import Update.
3. Choose the Case entity.
4. Enable the Initial Load option.
5. Upload the file containing the required category assignments or updates.
6. Execute the import.

The Initial Load context allows category updates for migrated Cases, including Cases that are already in Completed status.

Cases do not need to be reopened or changed to another status before performing the update.

If the Initial Load option is unavailable for Case updates in the tenant, contact SAP Support to verify whether the required functionality is enabled.

SAP Help Portal - Ticket Migration Guide (Non-Supported Features in Data Transfer Tool)

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