3764961 - Joule returns authorization error - SAP Signavio Collaboration Hub

• An error occurs when asking specific questions in Joule through SAP Signavio.
• Some General knowledge questions are answered successfully.
• Questions requiring access to Signavio data result in an authorization error.
• Error message: "User lacks the required authorization."

"Image/data in this KBA is from SAP internal systems, sample data, or 
demo systems. Any resemblance to real data is purely coincidental."

• Product: SAP Signavio Collaboration Hub
• Joule for SAP Signavio

1. Open a process in SAP Signavio Process Collaboration Hub.
2. Launch Joule.
3. Ask specific questions
4. Observe that an authorization error is returned and no tenant data is referenced.

Missing required SAP Cloud Identity Services user group for certain Joule skills; specifically, the group grp_joule_skills_personal_data_restricted was not created, causing authorization checks to fail when accessing tenant data.

Ensure the user group grp_joule_skills_personal_data_restricted exists and that all required users are assigned to it.

For more detailed steps, please refer to: Integration with SAP Signavio Solutions | SAP Help Portal

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