Symptom
Compliance Process details and Initiate I-9 Process options are missing from the Onboarding dashboard.
Environment
SAP SuccessFactors Onboarding
Reproducing the Issue
- Open the Onboarding Dashboard
- Observe that the buttons “Compliance Process details” and “Initiate I-9 Process” are not displayed on the dashboard.
Cause
Lack of permission.
Resolution
- Go to Admin Center > Manage Permission Roles.
- Open the relevant role.
- Navigate to Onboarding or Offboarding Permissions > Show Form I-9 and E-Verify Status on the Dashboard.
- Enable the permission “Initiate or Cancel I-9 from Dashboard Flow”(New permission has been introduced and are currently disabled by default).
- Navigate to Onboarding or Offboarding Admin Object Permissions > Trigger I-9 Flow > Enabled
- Save the changes.
- Perform an OData cache refresh: Admin Center > OData API Metadata Refresh And Export > Refresh Cache.
See Also
Keywords
Onboarding Dashboard, Initiate I-9 Process, button, Compliance Process Details, I-9, E-Verify status, permission, manage permission roles, Initiate or Cancel I-9 from Dashboard Flow, Show Form I-9 and E-Verify Status, Onboarding 2.0, compliance, buttons not visible, OBX, Onboarding, missing, OBX-43658 , KBA , LOD-SF-OBX-FRM , Compliance 2.0 Country Forms (except i9&EV) , Problem
Product
SAP SuccessFactors Onboarding all versions
SAP Knowledge Base Article - Public