SAP Knowledge Base Article - Public

3765223 - Disconnect between Offer approval and Candidate Application information - Recruiting Management

Symptom

Offer approvers unable to access detailed Candidate Application information directly during the offer approval process from Candidate Offers list.

Environment

SAP SuccessFactors Recruiting Management

Resolution

By design, offer approvers have access only to the Offer Approval form itself — they cannot natively navigate to the full candidate application, profile, interview information, or attachments from within the Offer approval workflow. This has been confirmed as "working as designed" by SAP Support, and is treated as a product enhancement request. 

Specifically, offer approvers who are not assigned as operators (e.g., Recruiter, Hiring Manager) on the job requisition have no visibility into the Candidate Job Application data via Job requisitions too — only the Offer Approval form is accessible to them.

The users who are assigned as operators to the requisition, they get full visibility to the job application but the application has to be accessed via Recruiting > Job req ID > Candidate's application only.

If you believe having such functionality would be a good feature for Recruiting Management module, please raise this to our Influence Page, where you can submit an idea or search and vote for existing ideas that you consider relevant on the Influence Page, so they can become an enhancement for future product versions.

The following KBA addresses how to submit Enhancement Requests: 2090228 – How to submit enhancement requests for SAP SuccessFactors products

See Also

Recruiting (RCM) Offer Approval - Visibility - Con... - SAP Community

2081532 - Offer Approval - Recruiting Management - SAP for Me

Keywords

sf, recruiting, offer details, offer, approval, job application, candidate, approver, operator, offers list , KBA , LOD-SF-RCM-CAO , Candidate Offers, Offer Letters , Product Enhancement

Product

SAP SuccessFactors Recruiting all versions