3765242 - Learning history shows 'Earned credit' instead of numeric credit hours in mobile app

On the Mobile app Learning History page, the Credit field does not display a number and instead shows the text "Earned Credit".

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

• SAP SuccessFactors Learning
• SAP SuccessFactors Mobile Application

1. Log in to the mobile app and navigate to the Learning section.
2. Open Learning History.
3. Open any completed item.
4. Observe that the Credit field displays "Earned Credit" instead of a numeric value.

This is expected system behavior. The mobile Learning History view shows an "Earned Credit" indicator to denote completion and does not display numeric credit hours there.

1. The Credit field highlighted in the screenshot is not the "Credit hours" but it indicates that the user has completed the item. 
2. When a user completes the item it will show as "Earned Credit", Currently The Mobile app will not show the Credit hours in the Learning History page
3. To view numeric credit hours on mobile, open the completed item and tap View item details. The course information page shows the credit hours.
4. Ensure the item is in the user's Learning Plan or available in the library.
5. If you require numeric credit hours to appear directly in the mobile Learning History list, submit an enhancement request via the Influence portal.
6. Refer to:2090228 – How to submit enhancement requests for SAP SuccessFactors products

• KBA 2385513 - Functions/Options available in the SAP SuccessFactors Learning mobile app
• SAP Help Portal - Mobile Learning Feature

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