3765430 - Supplier Not Determined Automatically For An Item With External Fulfillment

Supplier field is not populated automatically in the sales order for an item when the fulfillment type set to external

SAP Business ByDesign

1. Navigate to the Sales Orders work center.
2. Open the Sales Orders view.
3. Create a new sales order.
4. Add the Account ABC.(ABC represents the account id)
5. Navigate to the Items tab.
6. Add the product XYZ.(XYZ represents the product id)
7. Select Fulfillment as External.
8. Observe that the Supplier field remains blank.

There is no valid Purchasing Contracts or List Prices maintained for the product XYZ with a supplier, due to which the Supplier is not determined automatically in the sales order.

When the Fulfillment is set as External while determining supplier the system first checks for a valid Purchasing Contract maintained for the product XYZ, this can be checked by the following steps.

1. Go to the Sourcing and Contracting work center.
2. Select the Contracts view.
3. Search for the contracts with product XYZ.

There are no Purchasing Contracts maintained for the product XYZ. (If  there are multiple Purchasing Contracts, the supplier maintained as the the Fixed Source Of Supply in the Source Determination view of the Sourcing and Contracting work center will be taken.)

If there is not valid Purchasing Contract then the system checks whether a valid List Price is maintained for the product XYZ, this can be checked by the following steps.

1. Go to the Product Portfolio work center.
2. Open the List Prices view
3. Search for the List Price entry with the product XYZ with valid dates.

There are no List Prices maintained for the product XYZ. (If  there are multiple List Price entries, the supplier maintained as the the Fixed Source Of Supply in the Source Determination view of the Sourcing and Contracting work center will be taken.)

This is the expected system behavior. When the Fulfillment is set as External the system determines the supplier depending on the Purchasing Contracts and List Prices maintained.

Ship-From Determination for Sales Orders and Sales Quotes

external fulfillment; supplier determination; sales order; ship-from determination; purchasing contract; list price; fixed source of supply; source determination; product portfolio; list prices; supplier not auto-populated; automatic supplier; sales items determination , KBA , SRD-CRM-ORD , Orders & Contracts , Problem