Symptom
User is not able to open a course from Library nor from the Recommendations on its Learning Plan.
Error received:
Failed to get recommended by summary for course xxxxxxxxxxxx
Environment
SAP SuccessFactors Learning
Reproducing the Issue
- Access BizX
- Navigate to Learning Admin
- Search for the impacted user
- Access it's record
- Proxy the user
- Open the item under Recommendations / Search it in the Library by the ID
- Click on the training
- Get the error
Cause
Product defect.
Resolution
This issue will be fixed in the next major product update in October/November.
Please find the Release Plan at Customer Community.
Keywords
recommend, recommendation, user, open, launch, assign, learning, plan, library, INC23376049, LRN-209418, KI1H2026 , KBA , LOD-SF-LMS-LRR , Recommendations , Known Error
Product
SAP SuccessFactors Learning all versions
SAP Knowledge Base Article - Public