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SAP Knowledge Base Article - PreviewSymptom
When opening a Case in Quick View, the Reply, Reply All, and Forward actions are displayed on email cards in the Timeline but do not function as expected.
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Environment
- SAP Service Cloud Version 2 1.0
- SAP Sales Cloud Version 2 1.0
Keywords
reply buttons, reduced window, quick view, short view, email actions, reply, reply all, forward, buttons not working, case view, full case view, ui, nonfunctional buttons, resize window, case email reply , KBA , CEC-CRM-CAS , Case Management for SAP Sales/Service Cloud , CEC-CRM-EML , Emails for SAP Sales/Service Cloud , Problem
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