3765699 - Internal to external deconversion uses phone instead of email; password reset unavailable - Recruiting Management

• After internal-to-external candidate conversion, the external profile shows a phone instead of an email, so users cannot use password reset on the career site.
• Attempting to merge duplicate candidate profiles can show: “An application error occurred. Please try again later, or notify support (with the error information of errorId=..., timestamp=..., and the version information from the current screen)”.

SAP SuccessFactors Recruiting Management

internal to external conversion, external candidate, email missing, phone used as identifier, password reset, forgot password, unique email, contact email, primary email, duplicate candidates, merge candidates, manage duplicate candidates, candidate profile, deconversion, deconversion , KBA , LOD-SF-RCM-CAN , General Candidate Issues (not Offers, not Profiles) , How To